State Farm® Insurance Agent Cole Walters

"Ainsley is always quick to return my calls and assist me with whatever I need."

"Worked very patiently w me for my insurance needs. Excellent insurance representative!"

"Chris is an amazing agent—very professional and personable. He goes above and beyond to make sure we’re satisfied as customers. He’s always polite, knowledgeable, and truly knows what he’s doing. I really appreciate his work.”"

"Austin Wolde did a great job getting my insurance bill reduced from my previous carrier. I would highly recommend. Very prompt and great to have my family's insurance handled by these folks."

"Cole and crew are awesome! Ainsley is always so helpful when I drop by or call in! Thank y’all!"

"Austin helped me and my husband get life insurance set up. He was very helpful and took the time to explain everything in detail for me. If you need life insurance definitely reach out to Austin at this location! Excellent customer service and knowledge!"

"Austin made it so easy to understand my policy and the discounts I qualify for he was very professional and understanding during the whole process State Farm is where I should have been all along!"

"Jaden at Cole Walters State Farm office was a huge help ! I needed a policy reinstated. When I called in he knew who I was and what I was calling for. Jaden was informative as far as options , professional , but friendly and very efficient. Thank you Jaden."

"Very helpful and took his time to explain everything in the policy"

"I’ve had a great experience working with Jaden Waznik. He’s always been easy to reach, takes the time to answer questions, and never makes you feel rushed or pressured. Insurance can be confusing, but Jaden does a great job explaining everything in a way that’s easy to understand.
What I appreciate most is that he genuinely cares about helping people find the right coverage instead of just trying to sell a policy. He’s professional, honest, and always willing to go the extra mile when you need help or have concerns.
If you’re looking for an insurance agent who’s reliable, knowledgeable, and easy to work with, I’d definitely recommend Jaden. It’s nice knowing you have someone you can trust looking out for your best interests."

"Jayden helped me today on getting truck insurance. He was very pleasant and helpful. He made everything easy for me. Thanks Jayden"

"Got a really good car insurance deal ! And Cole and Gracjan were helpful , patient and helped me find the best quote !"

"Austin was amazingly patient as I compared rates for a new driver. Would highly recommend this agency. You can’t beat a local agent!"

"At first I received an email from Gracjan Jezierski (State Farm Insurance) and thought… here we go again. Sky high insurance rates. Didn’t answer the follow up phone calls. Then several days later I decided to check it out. Replied with a short email stating show me the quote. Much to my surprise it was quite a bit lower than I expected. I called their office, spoke to Mr. Jeziersky. He went over the quote. Answered all of my questions. Knowing what other quotes I had received in the past from other companies I knew it was the best price I was going to get. I immediately said “let’s do this”!. Later I called back to check on the cost of additional services. He said it was included in my policy. I was ecstatic! The agent Cole Walter’s exceeded my expectations. Very professional and thorough. If you’re looking for car insurance, this is the agent for you. The best service in years!"

"I had the pleasure of speaking to Austin last week. And he set my mind at ease. Also had the patience to walk me through every detail of Insurance that I was inquiring about. Thank you Austin."

"Both professional and down to earth! If I need to work with an agent in the future, I hope it's cole!"

"Talked to Cole Waters had a mess up in the system. Got it cleared up and price went down. Thanks for getting that fixed."

"Really bad customer service. Wouldn’t honor the quote I got online and then hung up the phone on me and didn’t bother to ask if I had any questions. Austin should probably reconsider working with people directly, since his customer service skills are so poor. I’m just disappointed.

Again, I’ll reiterate, he did not attempt to answer any questions and hung up on me once he realized I didn’t not want the coverage he was offering. I even had to ask where I could go to get the coverage I received the quote for."

"Worked with Jaden and he is truly incredible, so helpful and makes me feel like he puts me first above all."

"Jaden was great at assisting me with getting a new policy for my new car. It was an easy switch and even offered and got me some discounts to ensure I was content with staying with State Farm"

"Jaden W. was very professional. He explained everything in detail. He made sure I was given the option to enroll now or even later in other products that could be beneficial to me. He was very easy to have this conversation with as well."

"The best customer service!"

"Since it wouldn't let me reply to your response to my first review I'm leaving another one. I wasn't yelling I talk loudly. And when having to be on speaker phone sounds louder as well. When I'm going over the documents I have and reviewing dates to verify correct information with your agents. I wasn't in the wrong they finally found the documents I was needing and sent them over to myself and my lean hold. Which is all I was asking but was being repeatedly told I didn't have policies I knew I had because I had purchased them from this company. When a customer is repeatedly being told different things and they know what the facts are they aren't going to be happy nor will they just say ok u don't have them so they don't exist but again the documents I was calling for and have been trying to get from y'all for weeks we're sent over because they did exist. Your team lied repeatedly telling me one second they found it then they found it but it didn't have my lean holder listed yet low and behold both policies I was requesting that Ansley said didn't exist she herself emailed over to me and the lean holder but excellent customer service 0%"

"Very poor customer service. Ansley will hang up on you. She has no customer service skills I have never had a good experience speaking with her yes I'm a very straightforward and upfront person especially when I know what I have had and I'm having someone argue with me about my policies. Instead of doing her job she just hangs up and when you call back she has somebody else deal with it because she can't. When you're dealing with the public you're going to be dealing with all kinds of people some people are loud some people are quiet some people are high strung some people are calm that's a part of customer service and when you have somebody who's paying over $5,000 extra because of something that they're missing and they're trying to get it and they know where it came from and somebody wants to argue with them about it they're going to do what they have to do to make sure that they get that money back nobody's going to throw away $5,000 and let ansley just hang up on them....."

"Great customer service Austin definitely recommend State Farm"